At Wallys Store, we take pride in carefully selecting every Floral Dress, Belted Dress, and Casual Top in our collection. Our shipping and returns policy reflects the same attention to detail we apply to curating our Autumn & Winter Dresses range.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: £12.95 via DHL or FedEx

  • Delivery within 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping: Available on orders over £50 via EMS

  • Delivery within 15-25 business days after dispatch
  • Basic tracking included

Note: We ship worldwide except to some Asian countries and remote regions. Customs fees may apply for international orders.

Our Returns Promise

We want you to love your Fit and Flare Dresses or Black Trousers as much as we do. If not, we offer hassle-free returns within 15 days of receiving your order.

Return Conditions

To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In original packaging (especially important for delicate items like our Embellished Dresses or Garden Party Dresses)

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Final sale items (clearly marked in product description)
  • Personalized or altered items
  • Evening Tops, Blouses, and intimate apparel tried on without protective clothing
  • Any item not in its original condition

How to Return or Exchange

Step-by-Step Process

  1. Initiate your return: Email us at [email protected] with your order number and return details (see template below)
  2. Wait for authorization: Our team will respond within 24 hours (weekdays) with return instructions
  3. Package your item: Use original packaging when possible. For delicate items like our Gold Dresses, add protective wrapping
  4. Ship your return: Send to our returns center at:
    Wallys Store Returns
    33 Tonagh Dr
    Lisburn, GB CH3B 5HO
  5. Track your return: We recommend using tracked shipping as we can’t be responsible for lost packages

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • We cover return shipping if we sent the wrong item or there’s a quality issue
  • For international returns: Mark package as “Returned Goods” to avoid customs charges

Refund & Exchange Details

Refund Process

  • Timing: Processed within 3-5 business days after we receive your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Process

Want a different size of our Blue Dresses or color of Casual Trousers?

  • Follow the standard return process
  • Clearly state in your email that you want an exchange and specify the replacement item
  • We’ll ship your new item once the return is approved
  • For higher value exchanges: We’ll invoice the difference
  • For lower value items: We’ll refund the difference

Damaged or Incorrect Items

If your Dresses Petite or other items arrive damaged/incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange free return and expedited replacement

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Wallys Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:
– Item name: [e.g., “Brown Dresses – Size 10”]
– Reason for return: [e.g., “Size exchange needed”/”Changed mind”]
– Preferred action: [Refund/Exchange for [specific item]]

I confirm the item is unworn, with tags attached, and in original packaging.

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

For any questions about returns for our Mother Of The Bride collection or other items, contact our customer care team at [email protected].