At Wallys Store, we want you to love every Floral Dress, Belted Dress, or Casual Top as much as we loved selecting it for our collection. However, we understand that sometimes an exchange or return may be needed. Our policy is designed with the same care we put into curating our Autumn & Winter Dresses collection.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging (for delicate items like our Embellished Dresses)

Please note: For hygiene reasons, we cannot accept returns on Evening Tops, Blouses, or any intimate apparel that has been tried on without protective clothing.

How to Return or Exchange

  1. Initiate your return: Email us at [email protected] with your order number and details about the item(s) you wish to return or exchange (see template below).
  2. Wait for authorization: Our customer service team will respond within 24 hours (weekdays) with return instructions.
  3. Package your item: Securely pack the item(s) in the original packaging if possible. For delicate items like our Garden Party Dresses, we recommend additional protective wrapping.
  4. Ship your return: Send the package to our returns center at:
    Wallys Store Returns
    33 Tonagh Dr
    Lisburn, GB CH3B 5HO
  5. Track your return: We recommend using a tracked shipping service as we cannot be responsible for lost return packages.

Return Shipping Costs

Return shipping is the customer’s responsibility, except in cases where we’ve sent the wrong item or there’s a quality issue. For international returns (outside UK), please mark the package as “Returned Goods” to avoid customs charges.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost of the replacement item.

Exchange Process

Prefer a different size or color of our Fit and Flare Dresses or Black Trousers?

  1. Follow the standard return process above
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. We’ll ship your new item once the return is received and approved

If the exchange item is of higher value, we’ll invoice you for the difference. For lower value items, we’ll refund the difference.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Wallys Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item name: [e.g., “Blue Dresses – Size 12”] – Reason for return: [e.g., “Size exchange needed”/”Changed mind”] – Preferred action: [Refund/Exchange for [specific item]] I confirm the item is unworn, with tags attached, and in original packaging. Please advise next steps. Best regards, [Your Full Name] [Your Contact Number]

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Final sale items (clearly marked in product description)
  • Personalized or altered items
  • Evening Tops and intimate apparel that has been tried on without protective clothing
  • Any item not in its original condition

Damaged or Incorrect Items

If your Gold Dresses or other items arrive damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.

For any questions about our returns policy regarding our Dresses Petite collection or other items, don’t hesitate to contact our customer care team.