Welcome to our FAQ section, designed to make your Wallys Store experience as effortless as our elegant designs. Below you’ll find answers to common questions about our products, delivery, payments and more.

About Wallys Store

What is Wallys Store’s style aesthetic?
Wallys Store specialises in elegant, occasion-ready fashion with a focus on dresses (including petite sizes), versatile wardrobe staples, and seasonal collections. Our range includes everything from Garden Party Dresses and Mother of the Bride outfits to Casual Trousers and Evening Tops, all designed with attention to detail and feminine flair.
Who is the typical Wallys Store customer?
Our collections cater to style-conscious women who appreciate quality fabrics and flattering cuts. Whether you’re preparing for a special occasion, updating your work wardrobe, or seeking versatile everyday pieces, we offer sizes and styles to suit various needs—including our popular Petite Perfection range.

Product Questions

Do you offer petite sizes?
Yes! We’re proud to offer a dedicated Dresses Petite collection, including our Mother of the Bride Petite range. These designs are proportioned specifically for petite frames while maintaining all the elegance of our standard collections.
What special occasion dresses do you offer?
Our occasion wear includes:
  • Embellished Dresses for formal events
  • Fit and Flare Dresses for timeless silhouettes
  • Garden Party Dresses for outdoor events
  • Mother of the Bride collection for wedding parties
  • Gold Dresses and Evening Tops for festive occasions
Do you have casual everyday pieces?
Absolutely. Our Casual Dresses, Casual Tops, Black Trousers, and Blouses are perfect for everyday wear, designed to mix and match for effortless styling.

Ordering & Delivery

Where does Wallys Store deliver?
We ship globally with the exception of some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact our customer service team at [email protected].
What are my delivery options?
We offer two delivery methods:
  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: On orders over £50 via EMS postal service, delivered in 15-25 business days after dispatch
All orders take 1-2 business days to process before dispatch.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email that works with our carrier’s tracking systems (DHL, FedEx or EMS depending on your chosen shipping method).

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original packaging. This applies to all items including Animal Print Dresses, Belted Dresses, and our Floral Dresses collection.
How do I initiate a return?
Please email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the items you wish to return. We’ll provide return instructions and address details.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping method for returns.

Payments & Security

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed through secure, encrypted systems for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer gift cards or vouchers?
Currently we don’t offer gift cards, but this is something we’re considering for future updates to our service.

Contact Information

How can I contact Wallys Store?
Our customer service team is available via email at [email protected]. Our physical address is:

Wallys Store
33 Tonagh Dr, Lisburn,
GB CH3B 5HO
United Kingdom
What are your customer service hours?
We aim to respond to all enquiries within 24-48 hours during our business hours (Monday-Friday, 9am-5pm GMT).

We hope this FAQ has answered your questions about Wallys Store. If you need any further assistance, please don’t hesitate to contact our friendly customer service team.

Happy styling,
The Wallys Store Team